<p>We are seeking a highly organized, customer-focused, and experienced General Manager to lead the operations of a vibrant banquet and event venue in Windsor, Ontario. In this pivotal role, you will oversee every aspect of event execution, from planning and staffing to facility management and client relations.</p> <p>If you’re passionate about hospitality, thrive in a fast-paced environment, and excel at creating memorable experiences, we want to hear from you!</p> <br> <strong>Location: Windsor, Ontario</strong><br> <strong>Position Type: </strong>Full-time<br> <strong>Shifts:</strong> <em>Flexible Schedule (Evenings/Weekends Required)</em><br> <br> <strong>What You’ll Be Doing:</strong> <p><strong>Event Planning & Coordination</strong></p> <ul> <li>Partner with clients to design and execute events such as weddings, corporate functions, and private parties <li>Create event timelines, floor plans, and coordinate with vendors (caterers, decorators, AV teams, etc.) <li>Oversee event setup, execution, and teardown to ensure a seamless guest experience </ul> <p><strong>Staff Management</strong></p> <ul> <li>Hire, train, and supervise banquet staff including servers, bartenders, and setup crews <li>Manage scheduling and staffing levels to match event requirements <li>Foster a positive, professional team environment and uphold high service standards </ul> <p><strong>Client Experience & Customer Service</strong></p> <ul> <li>Serve as the main point of contact for clients throughout the event process <li>Conduct venue tours, respond to inquiries, and manage bookings <li>Resolve client concerns or issues promptly and professionally </ul> <p><strong>Facility & Operations Management</strong></p> <ul> <li>Ensure cleanliness, safety, and maintenance of the venue at all times <li>Manage inventories of linens, tableware, décor, and other event supplies <li>Track budgets and costs for events and facility operations </ul> <p><strong>Sales & Marketing Support</strong></p> <ul> <li>Drive business by promoting the venue through networking, social media, and local partnerships <li>Collaborate with the marketing team on promotional materials and seasonal packages <li>Maintain relationships with vendors and repeat clients </ul> <p><strong>Administrative & Financial Duties</strong></p> <ul> <li>Prepare contracts, event invoices, and manage billing <li>Maintain accurate records of events, payments, and vendor details <li>Monitor budgets and report on financial performance </ul> <strong>Position Requirements:</strong> <ul> <li>Degree in Hospitality Management, Business, or related field (preferred) or equivalent experience <li>3–5 years in event or hospitality management; minimum 2 years in a supervisory role <li>Strong leadership, time management, and multitasking abilities <li>Excellent interpersonal and communication skills <li>Proficiency in Microsoft Office, social media platforms, and event management software <li>Understanding of food & beverage operations and alcohol service regulations <li>Availability to work evenings, weekends, and holidays <li>Valid driver’s license and reliable transportation (if required) </ul> </br></br><p>This posting is an open posting to support current and upcoming roles. Only qualified candidates will be contacted.</p>